Deposit-Taking ATMs Reducing Banking Hall Congestion- Standard Bank

Standard Bank

Woman depositing money on ATM

Standard Bank Malawi says the newly launched deposit-taking Auto Teller Machine (ATM) services have significantly reduced queues in its banking halls across crevice centres in the country. 

In its quest to continue moving its customers forward Standard Bank on 22nd May 2015, launched deposit-taking ATMs is in line with the bank’s continued improvements in digital banking capabilities in response to increasing customer preferences.

Frank Chirwa 

Speaking in an interview, Standard Bank’s Sales and Customer Experience Manager, Frank Chirwa while encouraging customers to utilize the Deposit-taking ATMs, said unlike the past, the bank has reduced congestion in banking halls.

He said, with capacity of making deposits of up to K40 thousand at a time, customers are able to deposit quickly without getting inside of the banking hall hence the reduced incidences of congestion. 

“We don’t want our customers to queue.” Said Chirwa “What you have to do is go outside and find ATM and deposit. In that way you are able to do deposit during both day and night. So you don’t have to wait for the bank to open”

When launching the service, Standard Bank announced that the new service is available at existing ATM points across 11 strategic branches of the bank and that Customers must use their personal ATM cards in order to interact with deposit-enabled ATMs.