Airtel Tisanje Promotion Airtime Bonus Caused Congestion

Airtel Tisanje Draw numbers 

Airtel Malawi says it has stopped giving out airtime bonuses to customers through ongoing ‘Tisanje Promotion’ in a move to prevent network congestion.

The Malawi’s mobile premier, is running Tisanje Promotion where customers are entering the competition once they recharge their phones including sending and receiving Airtel money. But on top of the recharge customers were also getting airtime bonus.

However, customers were surprised since last weekend, receiving text messages from the company announcing “no airtime bonuses in Tisanje Promotion with immediate effect on 1st September 2015”

Masiye Mazaza 

But speaking in an interview, Airtel Malawi defends its decision saying the company wants to maintain quality service and listen to customers.

Airtel Money Marketing Manager Masiye Mazaza, said their call centre was overwhelmed with number of queries on network congestion particularly from customers that are not participating in Tisanje.

“With overwhelming response of over 600 thousand entries in a day, we actually foreseen more of this beyond our expectation and we do not want to have a situation where quality of service is compromised for the customer because of the bonus we are giving.” Said Mazaza

“Other customers that are not participating had raised complaints that these bonuses may be they will congest the network.” He disclosed

He then explained that since the bonuses expires in a day, customers were trying to finish their bonuses even if they do not have an important call, which in the end affected quality of service especially to someone making an important call.

“We do not want to compromise the quality of service which touches on everybody; those that are participating in the promotion and those that are not participating. Each one of them must still have a quality service at the end of the day.” He said

“So, as a listening brand we would want to make sure that we please our customers. We maintain the quality of the service but without changing the entry mechanics for the promotion because for one to enter they simply need to do the recharge and they will still earn the points that we promised.” Said Mazaza

Then Mazaza assured customers that though the company has decided to remove the bonuses for the Tisanje, this will not affect customers from earning their points once they recharge their phones.

“The bonus was just a token of appreciation on top of entry, for a customer to win in this promotion it just takes them to recharge and also to send and to receive money.

Though he mentioned that the company still has capacity to contain the problem even if it arises, but emphasized that it was necessary to listen to customers at the same time preventing possible occurrence.

When Aitel was launching Tisanje Promotion on 31st July 2015, Airtel Money Country Director, Francis Matseketsa assured customers that the company had already looked into issues of network congestion.

Airtel Tisanje Promotion Winner Rescued On School Fees For His Children

One of the weekly winners in Airtel Tisanje Promotion, Langson Chipezeyani says Airtel has assisted him greatly as the prize money has become another source for school fees for his children.

Chipezeyani from Lilongwe in area 24, earns a living as a bricklayer and won K50 thousand prize money from the promotion during last week draw.

Tisanje 3rd Draw 

“I am very happy!” Chipezeyani shared his excitement in interview after being presented with symbolic cheque on Tuesday, during 3rd Draw of the promotion.

“I never expected to be one of the winners in this promotion” he added

But he explained that one of the most important part his win brought into his life is “school fees” for his children and said the money won from the promotion will go a long way.

“Am very happy mainly because, winning this money, Airtel has assisted me to pay school fees for my two children who are at secondary school. 

They are both in private secondary school. Each term am required to pay K15, 000 (Fifteen Thousand Kwacha) for each (translating to K30,000 per each term for his two children)” he said

Not only that, Chipezeyani also said, part of the prize money will be used to assist his parents.

The Mobile company, Airtel, has on Tuesday presented him with a symbolic cheque of K50,000 (Fifty Thousand Kwacha) together with another winner Pilirani Nthanga from Area 49 in Lilongwe.

Masiye Mazaza 

Speaking about the promotion, Masiye Mazaza, Airtel Money Marketing Manager, said the promotion aims at helping to grow Airtel’s bond with its customer base.

He also disclosed that the promotion is registering success following increase in number of people that are participating.

“There is overwhelming response in the number of entries that are coming through in this promotion. In excess of 600 thousand of entries, people recharging their phones using Zachangu, Scratch cards and Airtel money.” Said Mazaza

He added; “There are also entries through Airtel Money; which is sending and receiving money using Airtel Money. This overwhelming response is a manifestation that customers have received the promotion and they would like to win one of the prizes that we are giving out.”

Mazaza, is also mentioned that Tisanje promotion is also attracting new subscribers on the network.

During Tuesday’s draw, 56 customers walked away with K100, 000 each, two from each district. And the mobile company says following Tuesday draw, number of winners pocketing K50 thousand reaches 90.

There is 30 weekly winners of K50 thousand but the ultimate three winners in the promotion will each pocket a whooping K5 million.